eDiscovery Business Confidence - Spring 2024 Survey

Welcome to the eDiscovery Business Confidence Survey, a non-scientific quarterly survey designed to provide insight into the business confidence level of individuals working in the eDiscovery ecosystem.

The survey consists of 15 multiple-choice questions focused on factors related to the creation, delivery, and consumption of eDiscovery products and services, including three multiple-choice questions focused on understanding the use of Large Language Models (LLMs) and Generative Artificial Intelligence (GAI) in the eDiscovery ecosystem.

We invite cybersecurity, information governance, and legal discovery professionals operating in the eDiscovery ecosystem, as well as industry analysts, commentators, and observers, to participate in the survey. Your responses will be kept anonymous, and no individual or organizational contact data, demographics, or answers will be shared.

Please complete the survey to have your business confidence responses included in the Spring 2024 results and to receive a copy of the results via email.

Thank you for sharing your expertise and opinion.

Rob Robinson
ComplexDiscovery OÜ


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Spring 2024 eDiscovery Business Confidence Survey
Business Confidence Questions (Required)
1. Which of the following segments best describe your business in eDiscovery? *
Part of the eDiscovery ecosystem where your organization resides.
2. How would you rate the current general business conditions for eDiscovery in your segment? *
Subjective feeling of business performance when compared with business expectations.
3. How do you think the business conditions will be in your segment six months from now? *
Subjective feeling of business performance when compared with business expectations.
4. How would you guess revenue in your segment of the eDiscovery ecosystem will be six months from now? *
Revenue is the income generated from eDiscovery-related business activities.
5. How would you guess profits in your segment of the eDiscovery ecosystem will be six months from now? *
Profit is the amount of income remaining after accounting for all expenses, debts, additional revenue streams, and operating costs.
6. Of the six items presented below, what is the issue that you feel will most impact the business of eDiscovery over the next six months? *
Challenges that may directly impact the business performance of your organization.
7. In which geographical region do you primarily conduct eDiscovery-related business? *
The location from which you are basing your business assessments.
8. What area best describes your primary function in the conduct of your organization’s eDiscovery-related business? *
9. What area best describes your level of support in the conduct of your organization’s eDiscovery-related business? *
Large Language Models (LLMs) and Generative Artificial Intelligence (GAI) Questions (Required)
10. How would you characterize the use of LLMs and GAI in your organization's operations or offerings? *
11. Of the options provided, which one do you perceive as the primary benefit of integrating LLMs and GAI into your organization's operations or offerings? *
12. Of the options provided, which one do you perceive as the primary challenge of integrating LLMs and GAI into your organization's operations or offerings? *
Business Metric Trajectory Questions (Optional)
13. How would you characterize the trajectory of your organization's Days Sales Outstanding (DSO) during the last quarter?
DSO represents the average number of days it takes credit sales to be converted into cash, or when a company’s account receivables can be collected.
Clear selection
14. How would you characterize the trajectory of your organization's Monthly Recurring Revenue (MRR) during the last quarter?
MRR is income that a company can reliably anticipate every 30 days. Revenue from one-time purchases billed at the time of purchase is not included in MRR.
Clear selection
15. Which of the following statements best describes the distribution of your organization's revenue across your customer base during the last quarter?
Distribution is the reduction of revenue concentration across the customer base. The customer base is the group of customers who repeatedly purchase the products or services of a business.
Clear selection
Business Confidence Comments (Optional)
Additional comments or considerations that may be helpful for understanding current business confidence, trends, and trajectories.
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